POLICIES
RETURN POLICY
Online & Phone Purchases Return Policy
Items purchased online or by phone may be returned or exchanged by mail.
For a full refund, returns must be made with the original receipt and merchandise must be in its original condition.
Returns by mail without a receipt will not be accepted.
Girl's swimwear must be unworn with tags and sanitary liner attached.
Shipping & Handling fees are non-refundable, unless an item is damaged or defective.
To receive credit, items must be returned within 20 days of delivery.
Returns By Mail
Mail returns require 10-12 business days to process.
Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment.
Standard Return Shipping
Please indicate the reason for return on the receipt.
Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
Please enclose the original receipt. It is a good idea to make a copy and keep it for your records.
All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
Packages are to be shipped through a traceable shipping method, such as UPS or Insured Parcel Post. Retain the return tracking number for your records.
Send all return packages to the following address:
ATTN: RETURNS
E-mail: info@kanusurf.com
Address: 1350 Broadway, Suite 704. New York, NY 10018-0954
Damaged or Defective Items
If you received an item that is damaged or defective upon arrival, you will be given 7 days from receipt of the item to claim full refund on your purchase.
Please call our Customer Service Department immediately @ (212) 868-9771.It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.
Wrong Item, Color or Size
If we shipped you the wrong item, please contact our Customer Service Department immediately @ (212) 868-9771. It is important that you contact us before returning your item, so that we may assist you with the return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the differences between the item you ordered and the item you received.
PRIVACY POLICY
What information do we collect?
We collect personal information from you when you register on the site, place an order, respond to a survey or communication such as e-mail. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
How do we use your information?
To personalize your site experience and to allow us to deliver the type of content and product offering in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety or your personal information. Your personal information is contained behind networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server.
Do we use "Cookies"?
Yes, the Website uses anonymous cookies that are not linked to any identifying information about any Website visitor or registered member to allow us to keep track of which areas of the Website are viewed by visitors, how long each visitor spends at a particular site and what a visitor's preferences and interests are, as well as to personalize a visitor's experience at the Website. Cookies are small pieces of data placed on a computer's hard drive when the Website is visited. The Website uses session cookies that are deleted when the visitor leaves the Website or closes the web browser application, and persistent cookies to authenticate return visitors to our Website. Persistent cookies are deleted after fourteen (14) days. The Website may also use cookies to help ensure that personal information is not collected from children twelve (12) years of age or younger without consent of a parent or legal guardian.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advanced notice.
How can you opt-out, remove, or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preference in "My Account" section. To delete all of your online information from our database, sign into the "My Account" section of our site and remove your shipping address, billing addresses, and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Contact Us
If you have any questions or concerns about this privacy policy, Please contact us at info@kanusurf.com
